Posted by on 20 March 2020

Corona Virus Update 

 

It is a challenging time for everyone with so much uncertainty. At Sandhurst Plastic Surgery we have made every effort to ensure that disruption to care is minimised and safety standards are upheld. During this episode we ask for everyone’s patience as we all navigate through this ever-changing landscape.

On scheduling your appointment we will ask if you

a) Have travelled overseas in the last 14 days

b) Have been in contact with someone with confirmed Corona virus, have a fever or feel unwell;

that you do not attend the clinic.

Please contact the rooms to arrange an alternative plan for your care. We are able to reschedule your appointment or offer you a telehealth consultation.

At this stage elective surgeries are not being cancelled.  The duration of this event is unknown and delaying surgery may significantly compromise your health and surgical outcome. We are continuing to plan and undertake surgeries and will inform you of any changes as they occur and we appreciate your patience with this.

For non essential appointments we are offering Telehealth consults.  We will offer these services through a variety of platforms including Facetime, Whats App or through Teams Meetings.

 

FREQUENTLY ASKED QUESTIONS

What are we doing to ensure patient safety?

We are currently taking steps to ensure your contact exposure whilst in the rooms is minimised

These include

• Continuation of universal precautions

• Removal of some seating in waiting room

• Screening of all patients

• Removal of all unnecessary items and products such as magazines, cushions, displays etc

• Extra cleaning of high traffic areas

• Hand sanitiser available for all patients on arrival to Bendigo Day Surgery as well as in the Clini

* If your hands are visibly soiled (or if hand sanitiser runs out!) then we will request that you wash your hands

 

How can you help?

By following these steps you can help protect yourself, your family, the broader community, and our valuable staff.

• Complete all paperwork requested online were possible

• Do not arrive too early for your appointments. If you are early, you can call our staff and let them know that you are on the hospital grounds. We can then call you when your practitioner is ready

• Please avoid bringing extra family members where possible to your appointment. It is appropriate to bring a support person, carer or significant other, but where possible avoid bringing in children friends etc.

• If there is no seating inside the clinic please sit outside in the foyer. We have done this to comply with a 1 person per 4 square metre. 

• In line with social distancing recommendations of 4 square metres we have removed some seating from the waiting room. If there is no seating inside the waiting room, please inform staff of your arrival and take a seat outside the clinic. Alternatively inform staff if you would prefer to wait in your vehicle and we can call you at your appointment time.

 

All of the facilities our surgeons work from have also instigated very strict processes. It is in their best interest that the community is protected.

 

 

Tags: ,